Regional Healthcare Network
Automated patient scheduling, billing reconciliation, and compliance reporting across 14 facilities — freeing 12,000+ staff hours annually.
Administrative burden was consuming 40% of staff time across 14 facilities — time that should have been spent on patient care.
Administrative burden consuming 40%+ of staff time across 14 facilities. A time-motion study commissioned before the engagement confirmed that clinical and administrative staff across the network were spending an average of 18.4 hours per week on tasks that were rule-based, repetitive, and fully automatable: scheduling, insurance verification, billing reconciliation, prior authorization, and compliance documentation.
The organization operated 14 facilities across three states on four different EHR systems, none of which communicated effectively with each other. Every process that crossed a system boundary required manual intervention. Billing reconciliation alone involved 23 distinct manual steps per encounter.
Staff morale was suffering. A 2024 survey found that administrative burden was the leading cause of intent-to-leave among clinical staff — a significant risk given the ongoing healthcare talent shortage. The organization needed to automate, not just to save money, but to retain the people who delivered care.
Automated patient scheduling, billing reconciliation, and compliance reporting
FlockSoft deployed 18 agents across three operational clusters — Patient Scheduling, Billing & Reconciliation, and Compliance Reporting. The deployment was phased across all 14 facilities over 16 weeks to minimize operational disruption and allow staff to build confidence in the system.
The Scheduling cluster integrates with all four EHR systems to provide a unified scheduling view, handles appointment confirmations and reminders, manages waitlists autonomously, and processes the most common rescheduling scenarios without human intervention.
The Billing & Reconciliation cluster automates the 23-step manual process down to a 4-step exception review. Agents handle insurance verification, claims submission, denial management, and payment posting — with a human review queue reserved for edge cases that fall outside the defined operating envelope.
Patient Scheduling
Appointment management, reminders, waitlist optimization
Billing & Reconciliation
Claims processing, denial management, payment posting
Compliance Reporting
Documentation, regulatory submissions, audit trail management
Across 14 facilities.
Measured to the hour.
Phased across facilities.
Zero disruption.
“Our staff is finally doing what they were trained to do — caring for patients, not fighting with paperwork.”
Ready for results like these?
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